Common issues

The AI is taking a long time to generate a process map

If you are using the Plus model, generation can take 2–4 minutes for complex processes. Switch to the Core model for faster results if speed is a priority.

My diagram looks different after an AI update

Each AI response generates a new version. Use the version navigation arrows in the top bar to go back to a previous version.

I cannot see a team member's process maps

Check that you have access to the correct space. Go to Settings > Team and verify that the member's space allocation includes the relevant team spaces.

I cannot create or edit in a team space

You may have a Viewer role, which is read-only. Contact your organisation owner to request a collaborator role.

The Publish button is not available

Publishing is available on the Pro plan. If you are on the Essential plan, consider upgrading to access the publishing workflow.

I cannot access Import or Export

Bulk Import is a Labs feature that must be enabled in Settings > Labs. Bulk Export requires a Pro plan subscription.