Deleting your account

Permanently delete a cloud account, understand the confirmation steps, and see what the retention policy says.

Written By Jack Finnegan

Last updated 10 days ago

Warning: Account deletion is permanent and cannot be undone. It cancels active subscriptions and removes access to your account, process maps and organisation memberships.

Delete a cloud account

  1. Go to Settings > Account.
  2. Find Delete Account and select Delete account.
  3. Type DELETE. Password users must also enter their password; Google users are redirected to Google to re-authenticate.
  4. Confirm Delete account (or Continue with Google).

The current Privacy Policy says most deleted-account data is deleted within 30 days. Some records are retained where required: billing records for seven years and support communications for three years. See Data retention in the Privacy Policy.

Local Edition

Local Edition has no cloud account to delete. Quit the app and delete its local data folder to remove the on-device installation data.