Managing your subscription

Manage billing, change plans, and understand what happens when you cancel a BA Copilot subscription.

Written By Jack Finnegan

Last updated 11 days ago

To view or change your subscription:

  1. Open Settings.
  2. Select Billing & plans.
  3. Use View billing & plans for your plan, payment details and invoices, or choose Cancel subscription.

When you cancel

Cancellation is scheduled for the end of your current paid billing period. Your current plan stays active until that date. Your process maps remain safe, and you can resubscribe.

After the paid period ends, paid-plan features and the paid monthly generation allowance stop. Your account follows the access and limits available to non-subscribers at that time; cancelling does not delete your existing process maps.

Some eligible subscribers may be offered an optional retention plan in the cancellation flow. If an offer appears, review the price, generation quota and effective date shown there before choosing it. It is not a guaranteed Essential or Pro entitlement.

See Plans, AI models and generation quotas for the canonical explanation of plan allowances, model names and quota behaviour.

How long your maps remain after cancellation

Cancelling a subscription does not delete your BA Copilot account or your process maps. The account remains in place after paid access ends, so your existing maps remain associated with it.

The account-deletion timetable starts only if you separately delete the account. Under the current Privacy Policy, most deleted-account data is deleted within 30 days, while some billing, legal and support records are retained for longer. See Data retention in the Privacy Policy.

If you need a retention answer for a contractual, regulatory or unusual account situation, contact support@ba-copilot.com.