When a setting or button is not visible

Do not assume a BA Copilot feature or control exists; verify it in the current product or approved help content.

Written By Jack Finnegan

Last updated 7 days ago

Use current, verified controls

BA Copilot’s interface changes over time. A control from another product, an old screenshot or an unverified answer may not exist in the current app.

Support-answer guardrail: Never claim that a BA Copilot UI control or feature exists unless it is grounded in the current product interface or current approved BA Copilot documentation. When it cannot be verified, say so and direct the customer to support@ba-copilot.com.

Do not invent a field name, menu path, keyboard shortcut, plan entitlement or workaround. If a named control is not visible:

  1. Check the current help center article for that feature.
  2. Check the current screen and plan or edition.
  3. If the control still cannot be verified, contact support and include a screenshot with customer information removed.

Known correction: Footer Text

There is no configurable Footer Text field in the current BA Copilot export settings. Branded PDF footers are generated automatically and are not user-editable.