Troubleshooting and FAQ

Answers to common questions, solutions for common issues, and how to get support.

Common questionsYes. You can try BA Copilot as a guest with a limited number of AI messages and chats. Sign up to unlock the full experience.
Common issuesIf you are using the Plus model, generation can take 2–4 minutes for complex processes. Switch to the Core model for faster results if speed is a priority.
Getting supportIf you need help or want to report an issue:
I pasted my process here and nothing happenedThe support chat cannot generate process maps. Open the BA Copilot app chat or BA Copilot Agent instead.
When a setting or button is not visibleDo not assume a BA Copilot feature or control exists; verify it in the current product or approved help content.